Customer Service


We welcome your reviews on the support we provide. They will help us to identify what we do well and what we could do better. If you have any comments on the support you have received, please feel free to write in the compliments register.

IVS would, of course, be keen to hear from you if you have received an outstanding service from a particular member of our team and would be further delighted to receive your recommendations.


IVS aims to provide an efficient service to its applicants. If you have a feedback / complaint, we would like to know about it as soon as possible. India Visa Application Centre operated by IVS maintains a Feedback / Complaint Register for the benefit of the applicants. The supervisor of the Visa Application Centre shall provide access to the Register on demand.

For any correspondence and query kindly e-mail us on:, you can e-mail your Feedback to: Please use the above email for your feedback / complaints.

If you wish to give any feedback / complain about the service you received from IVS, you may Contact us directly in person at a Visa Application Centre.

In all cases please provide:
Your name
Telephone number and
A clear description of your complaint with as much detail of names, dates, places and other background as possible.

We will take your complaint seriously, and will try to provide a full reply within 2 working days. If we cannot give you a full reply within this time we will tell you when we expect to do so and keep you up to date with progress. Further, we would like you to note that your complaint will have no bearing on the decision arrived at for your application.